Capabilities / VOIP Integration
VOIP Integration
Click-to-dial, inbound and outbound calling, and call management built into the application rather than beside it.
What this involves
- Inbound and outbound click-to-dial
- Call scripts and guided workflows attached to the record
- Scheduling, queueing and call management
- Automatic activity logging against the patient or customer
- Billing tied to recorded call activity
- SMS alongside voice
Teams whose job is calling people — care coordinators, sales, support — lose most of their day to the gap between the phone and the system of record. Every call is a context switch and a manual note.
We build telephony into the application so the call, the script, the record and the billing are one workflow. In chronic care management that meant call handling became the spine of the product rather than a feature attached to it.
Where we have used it
Chronic Care Management System
A single platform for Medicare chronic care management: enrolment, call scripts, care plans, scheduling, VOIP and video.
Healthcare Management CRM
A turnkey, HIPAA-compliant CRM that puts telemedicine, labs, pharmacy groups, physicians and hospitals on one platform.
Working on something that needs VOIP Integration?
Describe the constraint and we will tell you how we would approach it, including when the answer is that you do not need us.