Capabilities / CRM & ERP
CRM & ERP
Custom CRM and ERP platforms for organisations that off-the-shelf systems do not fit — built around the workflow rather than around a licence.
What this involves
- Turnkey platforms customisable per site without forking the codebase
- Multi-party workflows across organisations, not just departments
- Deadline, compliance and certification tracking
- Document management with revision control
- Project costing with live operating margin
- Multi-language deployments
Most of our longest-running systems are CRMs or ERPs that nobody would call either. A healthcare platform connecting telemedicine, labs, pharmacy groups and hospitals is a CRM. A cloud ERP for small mechanical contractors covering calibration schedules and non-quality cost statistics is not something SAP will sell you a module for.
The pattern is always the same: an industry where the real workflow does not match what the packaged vendors assume, and where the mismatch costs more every year than building the right thing once.
Where we have used it
Healthcare Management CRM
A turnkey, HIPAA-compliant CRM that puts telemedicine, labs, pharmacy groups, physicians and hospitals on one platform.
Business Process Management ERP
A cloud ERP built for small and medium firms in mechanics, construction, waste management and maintenance — in English and Italian.
Travel Booking CRM
Custom CRM for a UK travel agency running customers, homeworker agents, suppliers, bookings and marketing on one platform.
Real Estate Property Management CRM
MLS/IDX-integrated property CRM with a buyer mobile app and live one-to-one and open-house video events.
Working on something that needs CRM & ERP?
Describe the constraint and we will tell you how we would approach it, including when the answer is that you do not need us.